K2 Building Maintenance will continue to bring our proven quality processes and supervision skills to this contract, including regular training, a commitment to keeping up to date with the latest tools and technologies, and a focus on continuous improvement.  This includes continually updating our work practices and procedures to reflect best practice and deliver operational efficiencies.

We operate on the philosophy that small incremental improvements in the way we do business can make a big difference to the efficiency of our operations and the service we provide to our clients.  All staff members are encouraged to put forward ideas about how we can do things better.

We attribute our success to the fact that we are very hands-on, and our General Manager is highly involved in all operations. We never stop innovating, we are highly responsive to our customers’ needs and we receive regular positive feedback from our customers in relation to the quality and consistency of the services we provide. In addition, we are able to respond to all requests quickly, and we will provide building maintenance and project services that are delivered locally, by local people.

We maintain a high level of professionalism in all areas of our business, which enables us to address any potential concerns swiftly and efficiently. As a result, we take continual improvements seriously and have developed a structured approach to manage quality.

We encourage a high degree of open communication between our staff, management and our clients, and we have found that this provides an atmosphere in which issues and potential concerns are identified and quickly remedied.

We have adopted a systematic approach to business performance improvement based on quality, safety and environmental management principles. Systems and business improvement, the safety and well-being of our people, and environmental sustainability are the cornerstone of all our management processes and procedures.

The key processes set within the company that reinforce our commitment to continuous improvement are:

1. Client engagement – understanding the client’s requirements and work areas
2. Operations – planning and safely delivering quality and eco- friendly services
3. Corrective actions – taking action to eliminate the cause of any non conformities and conducting training to ensure we continue to deliver industry best practice  

At K2 Building Maintenance, our culture is shaped by our values, priorities and the people who make up our team.  We work hard to create an environment where our people feel valued, safe and happy to work in our business.  Our workplace culture is also influenced by the high level of ongoing involvement our team have in daily operations, where everyone’s opinion matters and all ideas for improvement are considered.  Our goal is for the whole team to be so engaged through strong relationships that they feel an emotional attachment to their work and the people they work with.

Underpinning everything is the principle that we don’t believe business should be put before people, and nothing should be put before quality.  We don’t believe in good – or good enough.  We believe in great, and we also believe that the path to being great is a continuous journey.  We believe in doing it right first time and in having integrity, always, and this is reflected in the culture of our business and throughout our operations.

K2 Building Maintenance appreciate that Australia is home to Aboriginal and Torres Strait Islander peoples who have been custodians of this land dating back some 60,000 years. We are proud to live in a country with the oldest living cultural history on earth.

Although we are a small business, we are passionate about playing our part in recognising and respecting Australia’s amazingly complex and diverse history.  We recognise the need to take action to improve the representation of Aboriginal and Torres Strait Islander Peoples in employment and contribute to reducing the gap in employment-related outcomes between Aboriginal and Torres Strait Islander and non-Aboriginal and Torres Strait Islander Australians.

We are an equal opportunity employer, and we value diversity amongst our workforce.   We are also very supportive of Indigenous businesses and two of our regular subcontractors include:

• AARCO – Supply Nation Certified
• Meta Maya Environmental – Supply Nation Registered